Shared Definitions
Where this text says account data, our terms page means the same fields. One glossary feeds every policy page, so you are not translating between documents when you compare them.
LEGAL REFERENCE
How We Handle Your Account Details
This page sets out how 777me collects, stores and uses the personal details you give us when you open an account, verify your identity and move money through...
What we holdHow it is sharedHow long we keep itWhat you control
What This Policy Covers
777me operates under the rules that apply in each supported region, so the way we treat your details can shift slightly between markets. In Pakistan, account records are held for the periods Pakistani law requires, and access is limited to staff who need it for verification, payment checks or dispute handling. We collect what an account needs: your name, date of birth,
mobile number, email, device signals and the transaction trail created by JazzCash, Easypaisa, SadaPay and Raast transfers. We do not sell that data. Where local law permits, you can ask us to correct or delete details no longer needed for legal, accounting or fraud-prevention purposes. Where two sets of requirements differ, we follow the stricter one, and the wording here changes only
when that rule changes.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
PRIVACY DESK
Reaching Our Data Desk
Questions about your records go to a small team that handles account and privacy requests, not a general queue. We answer through live chat inside your account and by email at [email protected], and most replies land within 24 hours.
Team online
Live Chat
Open your account and tap the chat bubble to reach the privacy desk. Sessions run 09:00 to 01:00 Pakistan time daily, and every request gets a reference number.
Email Requests
Write to [email protected] with your registered mobile number and a short description of the change you want. Attach screenshots of JazzCash, Easypaisa, SadaPay or Raast confirmations where a payment record is involved.
Response Timeline
Simple record updates are handled the same day. Requests touching payment history or account closure take up to five working days, because we confirm with the payment provider first.
HOW WE EARN IT
Checks Behind Our Policy Text
We keep this document accurate by tying every clause to something we can show you: encryption standards, staff access logs, retention windows and the exact fields our forms collect. When a payment...
Named Owners
Each paragraph carries an internal owner from our operations side, so you know a real team signs off on the wording rather than a borrowed template. Contact addresses here stay current.
Update Log
Every change to this text is dated and listed in a short changelog at the foot of the page, so you can see which clause moved rather than guessing.
Local Rails
Policy detail covers the rails you actually use. JazzCash and Easypaisa wallet references, SadaPay card trails and Raast bank confirmations each carry their own retention and sharing rules inside this document.
Security Practice
Account pages run over encrypted connections, sensitive fields stay masked in our back office, and staff access is granted case by case. We describe those measures in the same terms our engineers use.
Plain Language
Legal text only helps if you finish reading it. We keep sentences short, define jargon the first time it appears, and link related clauses so one paragraph answers most of what you came for.
Correction Route
If something here looks out of step with how the platform behaves, write to [email protected] and we will correct the page or explain why the wording stands.
CONSISTENT ACROSS PAGES
Aligned With Our Other Policies
Our terms, payment pages and privacy text follow one set of definitions, so the same phrase means the same thing wherever you read it. If a clause here points to another document...
Matching Retention
Retention windows quoted on the payment pages match the numbers used here. If a rail's record-keeping period shifts, both pages change in a single release, and the changelog records it.
Single Contact
Request routes stay identical: live chat inside your account, and [email protected] by email. Support pages point to those same two channels, with no extra addresses for you to memorise.
Rail Names
JazzCash, Easypaisa, SadaPay and Raast are spelled the same way across our pages, so a search for a payment term returns both the privacy clause and the payment text.
Security Wording
Encryption and access-control sentences come from one shared block, so the security paragraph here reads the same as the one in our account-access text. No page softens those commitments.
Update Dates
This document and its siblings carry the same revision date whenever a shared clause changes. You can track a single date instead of checking each page separately before relying on a rule.
Jurisdiction Clause
The supported-regions wording at the head of each policy page comes from the same legal clause, so nothing contradicts another page about where our terms apply in practice.
INSIDE THE POLICY
How This Policy Is Laid Out
The document is arranged the way people look for answers: a summary of the data we hold, the sharing rules, the retention windows, and the controls you can...
Summary Block
A short opening block names the categories we hold, covering...
Sharing Rules
A dedicated clause lists the third parties involved in running...
Retention Windows
Separate windows apply to different records. Account identity files, wallet...
Your Controls
You can request a copy of your data, correct a...
Security Section
Encryption in transit, masked fields in staff tools and case-by-case...
Cookie Chapter
Browser storage used for sign-in sessions, language preference and fraud...
Common Questions About Your Data
Your name, date of birth, mobile number, email address and the identity documents we need for verification. We also record device signals and the transaction trail from JazzCash, Easypaisa, SadaPay or Raast transfers made on your account.
Only with the parties that process your transactions: wallet providers, banks and identity-check services. They receive the minimum needed to clear a transfer, and our contracts bar them from using it for anything beyond that purpose.
Records tied to money movement are held for the period Pakistani rules require, usually several years after your last transaction. Identity files are kept while your account is active, then deleted once no legal or accounting need remains.
Yes. Send the request from your registered email or through in-account chat, and we compile the file after confirming it is you. Expect delivery within thirty days, the window our internal standard sets.
Closing removes your profile from our active systems and stops account messages. Transaction records and verification documents stay in archive for the statutory period, then are wiped on a scheduled cycle without further instruction from you.
We follow the rules that apply where your account is held, and Pakistani requirements shape retention and payment handling for accounts opened here. Where another jurisdiction sets a stricter standard, that standard wins.